Shipping and Returns

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Thank you for visiting and shopping at HGISurplus.com. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout**.

Shipment method

Estimated delivery time

Shipment cost

Standard

3-5 business days

4.95**

Two Days

2 business days

$12.95**

 Overnight *

1-2 business days

$19.95**

* Overnight delivery is only available for orders with delivery addresses within the continental United States.
** Shipping costs may vary depending on order and carrier. Shipping rate may change at any time.

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

Holisticgrowthinsights.com ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Holisticgrowthinsights.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Holisticgrowthinsights.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

Currently We can only ship internationally the countries listed below.

Keep in mind that we don’t ship orders to Cuba, Iran, Iraq, and North Korea. We ship internationally to all other countries!

Returns Policy

Returns are accepted up to 21 days after purchase for unopened merchandise only. The product must be resalable and in the same condition that it was sent along with all original packaging material.

We can’t accept returns for any print to order apparel products unless changing size in which returns must be made within 7 days for exchange of same product with different size.

Upon receipt of the item, we will inspect the package and product to ensure that it is in resalable condition.

Refund will be issued within 7 to 14 days upon receipt and inspection of the item (s).